Deposits are required for all appointments at Sobo Hair Boutique and will be taken online through our Phorest Software system or over the phone by credit card.

The remainder of hair services must be paid for in full at Sobo after your hair service.

All offers are subject to change.

If a closing date is not given, the offer will cease at the discretion of management.

Sobo Hair Boutique will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she undertakes a patch test 48 hours prior to a colour service. A disclaimer may be filled out by the client to waive this patch test.
Sobo Hair Boutique will not be liable for any damage that occurs as a result of the client’s failure to undertake a patch test on their hair.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Sobo regarding the care of their hair. Nothing in these terms of business shall exclude or limit Sobo liability for death or any personal injury resulting from Sobo’s negligence.

Sobo endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Sobo, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Sobo will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Director. You will receive an email within 7 days of lodging the complaint that an investigation into the matter is under way.

If you are dissatisfied with the results of this process and the final response, you have recourse to independent external adjudication. To obtain this you need to write to the Independent External Adjudication Secretariat (IHAS) within 25 working days of receiving the Investigating Director’s final letter.